1
When is my bullion price locked?
- Product pricing is confirmed only after successful payment.
- Products added to cart are not price-locked until payment completion.
Policies
FAQ
Quick answers about Luxeraa Bullionex pricing, delivery, returns, payments, and buyback.
Effective Date: 15 June 2026
2
Can I cancel an order?
- Customers may cancel orders before successful payment confirmation.
- Once payment is completed and the price is locked, order cancellation is generally not permitted.
3
How long does delivery take?
- Standard estimated delivery timeline is 4 to 5 business days.
- International delivery timelines may vary based on destination and customs regulations.
4
When are refunds processed?
- Approved refunds or buyback settlements will be processed within 3-4 working days after final verification and rate confirmation.
5
Is buyback guaranteed?
- Buyback rates are not guaranteed until final confirmation.
- The product must pass verification checks before buyback can proceed.
Bullion rates move continuously. Verification, cancellation, valuation, refund, and buyback outcomes remain subject to market-linked pricing and Luxeraa Bullionex policy.